Wedding Stationery Frequently Asked Questions

Find out more about ordering your wedding stationery with us from the FAQs below – but if you still have a query, don’t hesitate to get in touch.

Can I make changes to the House Collection?

All of our house collections are customisable. For example, you can choose to change the colours of a design or choose from a selection of different finishes. Each set of designs includes mix and match items, so you can decide which items you would like to order. If you would like to check if your idea for amendments is possible please email us.

Can I order a sample?

Yes, you can order a sample pack of our house collections. The sample pack includes a variety of designs so that you can see the different finishes and detail options. We try to include a Save the Date, Invitation, RSVP, Information Card, and Menu Card from a mixture of the collections. If you are only interested in a particular collection please let us know when you order your sample. The cost of a sample pack is £5, including postage, which will be deducted from your order if you should place one with us. 

How long does it take for a stationery order or personalised print to be dispatched?

Once your digital proofs have been approved, for either a bespoke stationery design, customised wedding stationery, personalised prints or a personalised product, the lead time for printing and embellishments is 2-3 weeks. Please note that the bespoke designs will take around 2 weeks (depending on how quickly you approve the designs) before you get the digital proofs. 

How long does delivery take?

Once your items are dispatched, you will be notified. Please allow 3-5 working days for delivery. 

Do you create on-the-day wedding stationery items?

Yes, we do. All of our wedding stationery collections have the option to include place name cards, table names/numbers, a table plan, order of service, order of the day and any other stationery items you may want to include (such as printed readings). 

How many wedding invitations do I need to order?

When you are ordering save the dates, wedding invitations and thank you cards, you will not need one of each for every guest. Instead, you will probably want to order one per household, couple or family.

Can I include menu options for my guests to return?

Yes, you can. We recommend that you send a menu card with your wedding invitation and have a section in your RSVP for your guests to let you know their menu choice as well as any dietary requirements (your venue will probably need to know this). Even if your guests do not have a choice of menu, we would still recommend you ask their dietary requirements on the RSVPs. You don’t want to find out that one of your guests has a serious allergy on the day of the wedding that the venue or catering team may not be prepared for. 

When should I order my wedding stationery?

We recommend sending your save the dates to your guests 9-12 months before the wedding. Order your save the dates 12-15 months before your wedding date to allow time to have them printed. If you are getting married abroad, we would suggest giving your guests as much notice as possible so that they have time to make arrangements to be there on the day.

Invitations should be sent around 4-8 months before the wedding date, asking for your guests to return their RSVPs 8-10 weeks before the big day. Order your items 5-9 months before the wedding date. 

Order your on-the-day stationery items 6-8 weeks before the wedding date. Do not leave it too late as the last few weeks before the wedding will be very busy for you. You want to allow time for all of your items to be with you a week before the wedding. 

Send your thank you cards out to guests 3-5 weeks after the wedding. You can order them before the wedding so that you have them ready to send if you wish.

What should my RSVP date be?

We recommend that you ask for your RSVPs to be returned to you around 8-10 weeks before the wedding day. This will allow you time to compile your table plan and have all of your on-the-day stationery items printed and delivered. We suggest you check with your venue and/or caterers when they need their final guest numbers, too.

Can you print individual guests’ names on our wedding invitations? 

It is possible, but we do not recommend it. Doing so greatly increases the chance of spelling mistakes, time to design and the cost of each invitation. 

Can I make changes after agreeing on a final proof?

No, once you have approved a proof printing will begin and no more alterations can be made.
 

What is your returns policy? Can I cancel my order?

As everything is made to order, you cannot return or cancel an order once the printing process has started. We ask for a non-refundable deposit before designing begins if you have chosen to have bespoke stationery designed.