Wedding Stationery Frequently Asked Questions
Find out more about ordering your wedding stationery with us from the FAQs below – but if you still have a query, don’t hesitate to get in touch.
Can I make changes to the House Collection?
All of our house collections are customisable. For example, you can choose to change the colours of a design or choose from a selection of different finishes. Each set of designs includes mix and match items. So, you can decide which items you would like to order. If you would like to check if your idea for amendments is possible please email us.
Can I order a sample?
Yes, you can order a sample pack of our house collections. The sample pack includes a variety of designs so that you can see the different finishes and detail options. We try to include a Save the Date, Invitation, RSVP, Information Card, and Menu Card from a mixture of the collections. If you are only interested in a particular collection please let us know when you order your sample. The cost of a sample pack is £5, including postage, which will be deducted from your order if you should place one with us. Please note, samples are not personalised.
Is there a price list
Yes we have a price list to help give you a rough idea of how much your stationery items will cost. Please note the price of some items vary – ribbons for example. We will give you a quote to confirm the final price before you order.
How long does it take for a stationery order or personalised print to be dispatched?
Once your digital proofs have been approved, for either a bespoke stationery design, customised wedding stationery, personalised prints or a personalised product, the lead time for printing and embellishments is two to three weeks. Please note that customisation to a house collection takes around a week before you receive the digital proofs. Bespoke designs will take around two to three weeks before you get the digital proofs.
How long does delivery take?
Once your items are dispatched, you will be notified. Please allow three to five working days for delivery.
Do you create on-the-day wedding stationery items?
Yes, we do. All of our wedding stationery collections have the option to include place name cards, table names/numbers, a table plan, order of service, order of the day and any other stationery items you may want to include (such as printed readings or a welcome sign).
How many wedding invitations do I need to order?
When you are ordering save the dates, wedding invitations and thank you cards, you will probably want to order one per household, couple or family rather than per guest. For on the day items, such as orders of service or menu cards, you may wish to order one per two guests or one each.
Can I include menu options for my guests to return?
Yes, you can. If your caterer needs to know your guests’ menu choices in advance, we recommend that you send a menu card with your wedding invitation and have a section in your RSVP for your guests to let you know their menu choice as well as any dietary requirements. Even if your guests do not have a choice of menu, we would still recommend you ask their dietary requirements on the RSVPs. You don’t want to find out that one of your guests has a serious allergy on the day of the wedding as the venue or catering team may not be prepared for it.
When should I order my wedding stationery?
We recommend sending your save the dates to your guests nine to 12 months before the wedding. Order your save the dates 12-15 months before your wedding date to allow time to have them printed. If you are getting married abroad, we would suggest giving your guests as much notice as possible so that they have time to make arrangements to be there on the day.
Invitations should be sent around four to eight months before the wedding date, asking for your guests to return their RSVPs 10 weeks before the big day. Order your items six to nine months before the wedding date.
Order your on-the-day stationery items eight weeks before the wedding date. Do not leave it too late as the last few weeks before the wedding will be very busy for you. You want to allow time for all of your items to be with you a week before the wedding.
Send your thank you cards out to guests three to five weeks after the wedding. You can order them before the wedding so that you have them ready to send.
What should my RSVP date be?
We recommend that you ask for your RSVPs to be returned to you around 10 weeks before the wedding day. This will allow you time to compile your table plan and have all of your on-the-day stationery items printed and delivered. We suggest you check with your venue and/or caterers when they need their final guest numbers, too.
Can you print individual guests’ names on our wedding invitations?
Yes we can, there is an additional fee for individual guest names to be printed on the invites. Please note, you are responsible for checking the spelling of each name when you receive the final proofs.
Can I make changes after agreeing on a final proof?
What is your returns policy? Can I cancel my order?
